Refund policy

Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Be returned within 30 days of delivery
Be in its original condition with all tags attached
Not be altered or modified in any way
Not be worn or used

If your item meets these conditions, you may proceed with the return process.

How to Request a Return

To initiate a return, please contact our support team at support@elysie.shop. We will respond to your inquiry within 1-2 business days with instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies. Please note that refunds will only be issued to the original payment method.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to see if the refund is pending. If you still have not received your refund, please contact us at support@elysie.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@elysie.shop and we will provide instructions on how to proceed with an exchange.

Return Shipping

The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.